Odoo CRM, every lead followed up.
Odoo CRM gives each sales team a pipeline it can trust, with leads assigned by rule, follow-ups scheduled as activities and expected revenue forecast by month. We implement it for Gulf sales teams that sell across several countries, in Arabic and English, often over WhatsApp as much as email.
What Odoo CRM does
The standard 20 Enterprise feature set we configure, train on and support.
Pipeline by team
Kanban pipelines per sales team with your own stages, expected revenue and closing date on every card, and deals moved forward by drag and drop.
Lead capture
Leads created from website forms, team email aliases, imported lists and lead mining, with duplicates of the same company or contact detected and merged.
Scoring and assignment
Predictive lead scoring that learns win probability from your closed deals, and assignment rules that distribute leads by territory, product or capacity per salesperson.
Activities and history
Calls, meetings and emails scheduled as activities that chain to the next step, with VoIP calls and WhatsApp messages logged in the lead history.
Quotations from deals
Quotations created from the opportunity with the customer and pricelist carried over, and the number and total of quotations shown on the opportunity.
Forecast and analysis
A forecast of expected revenue by closing month, pipeline and activity analysis by salesperson, and lost reasons that show where deals drop out.
Configured for Kuwait, the GCC and Egypt
The local rules we set up and keep current for Odoo CRM, so the system matches the regulator and the way people here work.
Why an Official Odoo Partner matters- Arabic and English sellingBilingual email templates and the CRM interface in right-to-left Arabic, with each contact receiving messages in the language set on their record.
- WhatsApp BusinessFor teams that sell over WhatsApp, we connect the WhatsApp Business API so approved templates go out from the lead and every reply is saved in its history.
- Territories across the GCCSales teams per country with assignment rules for Kuwait, Saudi cities such as Riyadh, Jeddah and Dammam, and each UAE emirate, plus targets per team.
- Consent and data protectionOpt-outs and blacklists respected across CRM and email campaigns, which supports consent handling under the Saudi PDPL and the UAE personal data protection law.
What IT Horizon adds on top of Odoo CRM
Modules and services we built from real Gulf implementations, written to Odoo guidelines so they upgrade with the platform.
ITH Sales
Won deals continue in ITH Sales with SAP SD style order headers and lines, a warehouse per order line and margin registers by customer and product.
ITH Workflow
Special prices and large discounts on quotations routed through approval chains by amount, with deadlines, escalation and a full audit trail.
Lead capture through ITH API
Forms on your Next.js website and the ITH Hub customer portal post leads into the right sales team through ITH API, with the source recorded on each lead.
Works with
Odoo apps share one database, so CRM exchanges data with these apps without connectors.
Questions, answered.
Yes. We clean and map your spreadsheet or the export from Salesforce, HubSpot or Zoho, then import companies, contacts and open opportunities with their stages and the history you want to keep. Duplicates are merged before go-live.
Assignment rules give each salesperson a domain, such as a country, product line or industry, and a monthly capacity. Odoo distributes new leads on a schedule you set, and managers can still reassign by hand when a key account needs a specific person.
Yes. Odoo connects to the WhatsApp Business API through Meta, so salespeople send approved templates and reply to customers from the lead, with every message saved in its history. Free-form replies are allowed within the 24-hour window Meta defines.
Yes. The Odoo mobile app and any phone browser show the pipeline, activities and contact details, and salespeople can log a call or schedule a meeting right after a visit. Meetings sync with Google or Outlook calendars.
A single sales team with standard stages is usually live within a few weeks, including data import and training. Teams across several countries with assignment rules, WhatsApp and links to Sales and Marketing take longer, and we agree the plan after a short discovery workshop.
See every deal in one pipeline.
Tell us how your sales teams are organized and where leads come from today, and we will configure a pipeline that fits.