When Odoo needs attention, our team answers.
Dedicated technical support for companies in Kuwait, the GCC and Egypt: fixes, tuning, upgrades, monitoring and training from consultants who know Odoo and know your setup. Every request is acknowledged within one business hour on monthly and enterprise plans.
From urgent fixes to long-term optimization.
Everything you need to keep Odoo and the systems around it working at full speed.
Bug fixes and issue resolution
Error diagnosis and root-cause analysis, data correction and reconciliation, workflow and configuration fixes, with priority handling for anything that stops the business.
System optimization
Database performance tuning, workflow clean-up, configuration review and load testing as your data volume and user count grow.
User assistance and training
On-demand training for new staff, walkthroughs of new features, coaching for administrators and power users, plus written guides.
Updates and security patches
Security patches and version upgrades (Odoo 17 to 18 to 19 to 20), always tested on a staging copy first, with a rollback plan.
Custom enhancements
New reports, extra approval steps, workflow automation, third-party integrations and module changes as your requirements evolve.
Monitoring and backups
Server monitoring with uptime and performance alerts, automated daily backups, and a disaster recovery plan that has been tested.
Odoo of any version, and what is connected to it.
We support Odoo ERP on every recent version, custom web and mobile apps, cloud infrastructure, and the integrations around them, including KNET, Tap Payments and MyFatoorah.
Running an Odoo built by another partner? In most cases we can take it over. We start with a system review of the database, custom modules and hosting, then agree a plan based on what we find.
- Odoo Community and Enterprise, Odoo.sh or self-hosted
- Remote support through secure access, on-site visits in Kuwait
- Takeover of systems implemented by other partners
- Every fix tested and confirmed with you before closing
No ticket maze, no phone tree.
Reach out
Email the support team or use your support channel. Describe the issue; we acknowledge within one business hour on monthly and enterprise plans.
Diagnose and plan
A consultant finds the root cause and sends a clear resolution plan with an estimated timeline.
Resolve
We implement the fix, on staging first when it touches configuration or code.
Verify and close
We test it with you and close the request only when you confirm it works.
Support plans
Every plan gives you access to the full technical team. Upgrade at any time; we pro-rate the difference.
On-demand
Pay as you go for occasional help. No commitment and no monthly fee.
- Email support
- Response within 4 business hours
- Bug fixes and troubleshooting
- Billed per hour
Monthly
Dedicated hours each month with priority response, for businesses with regular needs.
- Priority email and WhatsApp channel
- Response within 1 business hour
- Support hours included every month
- Proactive system monitoring
- Monthly health check report
Enterprise
Full coverage for systems the business cannot run without, with guaranteed SLAs.
- Dedicated account manager
- Critical issues answered within 30 minutes
- Unlimited support hours
- 24/7 monitoring and alerting
- Quarterly strategy reviews
- Custom SLA agreement
Questions, answered.
Odoo ERP on all recent versions, custom web applications, mobile apps, cloud infrastructure and any solution we built or implemented for you. We also support connected services such as KNET, Tap Payments, MyFatoorah and other integrations.
Monthly and enterprise plans: every request is acknowledged within one business hour, and enterprise critical issues within 30 minutes. On-demand requests are handled within four business hours. Anything that stops the business is prioritized on every plan.
In most cases, yes. We start with a review of the database, custom modules and hosting to understand the setup and its quality, then propose a support plan. Many of our support clients came to us this way.
Yes. Most requests are handled remotely through secure screen sharing and server access. For complex issues or on-site needs in Kuwait we visit in person, and we support clients across the GCC and Egypt remotely.
Enterprise clients have 24/7 critical issue coverage. On the monthly plan, outages outside business hours are handled on a best-effort basis, so we recommend enterprise coverage where downtime directly affects revenue.
Yes, you can move from on-demand to monthly or enterprise at any time and we pro-rate the difference. Many clients start on demand and move to a monthly plan once they see the value of monitoring and priority response.
Put a support plan in place before you need it.
Tell us which Odoo version you run, how many users and what is connected to it. We will recommend the right plan.